Shipping policy
Shipping Information
This page explains how orders are processed and delivered when purchasing from Pattan Australia.
Free Standard Shipping on All Orders
All orders to Australia include FREE standard shipping — no minimum order value, no exceptions. Free shipping is applied automatically at checkout for every Australian order.
- Free standard shipping on all Australian orders (no minimum spend)
- Express delivery available at checkout for just $15
Order Processing Time
- Orders are typically processed within 2–5 business days (Monday to Friday, excluding public holidays)
- Processing includes order verification, coordination with our fulfillment partners, and preparation for dispatch
- During peak periods or high order volumes, processing times may be extended
- Processing time does not include shipping transit time
Delivery Timeframes
Estimated delivery times after dispatch:
- Standard (Free): Australia — 7–15 business days
- Express ($15): Australia — 3–7 business days (where available)
Delivery may occasionally take longer due to customs clearance, logistics delays, or high-demand periods.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.
International Fulfillment Disclosure
Some products in our catalogue are fulfilled directly from international warehouses. This allows us to offer a wider range of products at competitive prices. All products meet Australian safety and quality standards where applicable.
Contact Us
- Email: info@pattanaustraliaofficial.com.au
- Phone: +61 450 000 845
- Support hours: Monday–Friday, 9am–5pm AEST