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Return & Refund Policy
Last updated: 19 January 2026
This Return & Refund Policy applies to purchases made from Pattan Australia.
Returns
We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
To initiate a return, please contact us at info@pattanaustraliaofficial.com.au.
Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 7 days of delivery with:
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Your order number
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Photos or videos clearly showing the issue
Once reviewed, we will provide appropriate resolution options, which may include a replacement or refund.
Return Shipping Costs
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Defective / damaged / incorrect items:
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Customers must initially pay the return shipping cost
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Once approved, the product cost and return shipping cost will be refunded to the original payment method upon receipt and inspection
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Non-defective items / change of mind / wrong item ordered by customer:
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Customers are responsible for all return shipping costs
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Shipping charges are non-refundable
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We do not charge any restocking fees.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (food, flowers, plants)
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Custom or personalised products
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Personal care and hygiene products
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Hazardous materials, flammable liquids or gases
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Gift cards
If you are unsure whether your item qualifies, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item:
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Request a return for the original item
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Place a new order separately once the return is approved
This ensures faster processing and availability.
Refunds
Once your return is received and inspected:
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We will notify you of approval or rejection
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Approved refunds are processed to the original payment method
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Refund processing time may vary depending on your bank or payment provider
Please note:
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Original shipping charges are non-refundable
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Refund timing depends on financial institutions and is outside our control
Order Cancellations
Orders can only be cancelled before dispatch.
Once an order has been shipped, cancellation is no longer possible and standard return terms apply.
Contact Information
For return or refund inquiries, please contact us:
Business Name: Pattan Australia
ABN: 73 682 553 911
Business Address:
7 Liberator Drive, Mitchell Park VIC 3355, Australia
Email: info@pattanaustraliaofficial.com.au
Phone: +61 450 000 845
Support Hours: Monday – Sunday (9am – 8pm UTC+10)