Shipping Information

This Shipping Information page explains how orders are processed and delivered when purchasing from Pattan Australia.

We believe in being transparent about our fulfillment process so customers can make informed purchasing decisions.

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Order Processing Time

• Orders are typically processed within 2–5 business days (Monday to Friday, excluding public holidays).

• Processing includes order verification, coordination with our fulfillment partners, and preparation for dispatch.

• During peak periods, promotions, or high order volumes, processing times may be extended.

• Processing time does not include shipping transit time.

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Shipping & Delivery Timeframes

Pattan Australia works with third-party suppliers and fulfillment partners, and some products are shipped from international warehouses.

Estimated delivery times after dispatch:

• Australia: 7–15 business days

• In some cases, delivery may take longer due to customs clearance, logistics delays, or high-demand periods.

All delivery timeframes are estimates only and are not guaranteed.

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Shipping Origin & Fulfillment Method

• Products are sourced from trusted third-party manufacturers and suppliers

• Orders may ship from within Australia or overseas, depending on the product

• We do not manufacture products ourselves and do not operate a single centralized warehouse

This fulfillment model allows us to offer a wider product selection while working with specialized suppliers.

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Shipping Costs

• Shipping costs are displayed clearly at checkout before payment

• Free shipping promotions apply only where explicitly stated

• Shipping charges (if applicable) may vary by product and destination

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Tracking Information

• Tracking details are provided once an order has been dispatched, where available

• Tracking availability depends on the supplier and shipping method used

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Address Accuracy

• Customers are responsible for providing accurate shipping information at checkout

• Address changes cannot be made once an order has been dispatched

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Delays & Exceptions

Delivery delays may occur due to:

• Customs inspections or clearance

• Carrier delays or operational issues

• Incorrect or incomplete address details

• Weather events, public holidays, or force majeure

Pattan Australia is not responsible for delays outside of our control.

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Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe:

• Please contact us via our Contact Us page

• We will coordinate with our fulfillment partners to investigate and provide updates

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Contact

For shipping-related inquiries, please contact us through the Contact Us page on our website